IT Support Apprentice

Are you interested in working within the IT industry for an ever-growing experienced digital company?

Baltic Training and DTP Group are delighted to be recruiting for an IT Support Apprentice to join their team based in Leeds.

Why choose an apprenticeship?

Do you want to earn money, whilst gaining qualifications, business expertise, and boost your career prospects? Unlike traditional education, apprentices learn the skills they need on the job with the guidance of a mentor, and training from industry experts. In fact, research has shown apprentices can earn £4,000 more than those in similar job roles. If you’re ready to earn more, start your apprenticeship with Baltic Training today, apply below.

About the Employer

DTP Group were established in 1987 and offer a range of IT services such as remote support, helpdesk support and client device support. They are a HP Platinum Partners and work closely with a range of unique HP products. DTP Group are now looking for a passionate individual to join their team of IT professionals.

Tasks to be trained in

  • Repairing and replacing components
  • Providing first line support
  • Providing support to Microsoft customers
  • Doing a range of system resets and troubleshooting
  • Creating secure servers for laptops, printers and a range of technical products

Training to be provided

Infrastructure Technician Level 3
Course Content:
The modules you will complete as part of this apprenticeship are:

  • Coding and Logic (Includes Exam)
  • Business Processes (Includes Exam)

Microsoft Technology Associate (MTA’s):

  • Networking Fundamentals (Includes Exam)
  • Mobility and Device Fundamentals (Includes Exam)
  • Cloud Fundamentals (Includes Exam)

Skills Required

  • Passion for IT
  • Hardware/software knowledge
  • Good communication skills
  • Comfortable with talking on the phone
  • Any Microsoft office experience would be advantageous

We’re always looking for enthusiastic people to add to our talent pool: at Baltic, we believe people are more than a list of skills, so even if you don’t feel like you tick every box – get in touch with us! Our apprenticeships will teach you all the skills you need to succeed anyway!

Salary, Hours, Benefits

  • £230.00 per week
  • Monday – Friday, 9.00am – 5.00pm (37.5 hours per week)
  • 20 Holidays plus Bank Holidays
  • Company days out
  • Training and exposure to HP state of the art products

There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further.

Location & Travel

DTP Group are based on the outskirts of the Leeds City Centre, there are many bus routes around the area and is only a 20 minute bus journey from the closest training station. With a variety of cafes, shops around the area and onsite facilities, there are plenty of options for lunch. Onsite parking makes it also easy for drivers to travel.

About Baltic

Baltic Training are the only apprentice and training provider that offer a completely tech-focused, tech driven training solution. We help people transform their knowledge and passion into skills that employers need.
If this sounds like the role for you, get in touch! Once we receive your application one of our team will be in touch to help you with the next stage of your application. In the meantime if you want to get a head start on the other applicants expand your knowledge with the links provided!

A residency eligibility applies to this vacancy.   You must be a British or European Economic Area (EEA) citizen and have been resident in the UK or EEA country for the past 3 years.  Residency rules and some exceptions can be found here (clause P305)