IT Support Apprentice

Are you interested in working for an industry recognized IT Company, helping with a variety of 1st line support?

Baltic Training and CMC Sharp Technology are delighted to be recruiting for an IT Support Apprentice to join their team based in Milton Keynes.

Why choose an apprenticeship?

Do you want to earn money, whilst gaining qualifications, business expertise, and boost your career prospects? Unlike traditional education, apprentices learn the skills they need on the job with the guidance of a mentor, and training from industry experts. In fact, research has shown apprentices can earn £4,000 more than those in similar job roles. If you’re ready to earn more, start your apprenticeship with Baltic Training today, apply below.

About the Employer

CMC Sharp Technology have been established for over 25 years and offer a complete IT service including IT equipment and even office furniture. CMC Sharp Technology offer a huge amount of customer support involving Cloud Networking, Office Solutions, Graphics and PC Maintanance. They are an MK Dons Football Club Tech Partner and are now looking for a passionate individual to join their team of IT professionals.
Tasks to be trained in 

  • Working on a helpdesk dealing with IT support tickets
  • Remote support for customers online and over the phone
  • Attending client visits locally to provide IT support
  • Working with software and hardware repairs and maintenance
  • Keeping up to date records on all customer interaction

Training to be provided

Infrastructure Technician Level 3
Course Content:
The modules you will complete as part of this apprenticeship are:

  • Coding and Logic (Includes Exam)
  • Business Processes (Includes Exam)

Microsoft Technology Associate (MTA’s):

  • Networking Fundamentals (Includes Exam)
  • Mobility and Device Fundamentals (Includes Exam)
  • Cloud Fundamentals (Includes Exam) 

Skills Required 

  • Passion for Technology
  • Good communication skills, written and verbal
  • Comfortable with speaking over the phone
  • Presentable due to regular client visits
  • Keen to learn 

We’re always looking for enthusiastic people to add to our talent pool: at Baltic, we believe people are more than a list of skills, so even if you don’t feel like you tick every box – get in touch with us! Our apprenticeships will teach you all the skills you need to succeed anyway!

Salary, Hours, Benefits

  • £150.00 per week
  • Monday – Friday, 9.00am – 5.30pm (37.5 hours per week)
  • 20 Holidays plus Bank Holidays
  • MK Dons FC ticket incentive
  • Occasional work nights out
  • Uniform provided

There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further.

Location & Travel

CMC Sharp Technology are located in Milton Keynes and is easily accessible via local public transport links including train and buses from wider areas. Parking is also available for those who drive.


Due to funding requirements, there is specific candidate criteria that applies to this apprenticeship opportunity. In order for our employer to offer this vacancy they must be able to draw down full government funding for the position. As such, only candidates aged 16 – 18 will be eligible to apply for this vacancy. However, as we work with a range of employers who do not require full government funding to offer apprenticeship opportunities, please visit our website: to discuss and apply for alternative apprenticeship opportunities.

Full Government funding rules and regulations can be found here: sec E93.

About Baltic

Baltic Training are the only apprentice and training provider that offer a completely tech-focused, tech driven training solution. We help people transform their knowledge and passion into skills that employers need.
If this sounds like the role for you, get in touch! Once we receive your application one of our team will be in touch to help you with the next stage of your application. In the meantime if you want to get a head start on the other applicants expand your knowledge with the links provided!


A residency eligibility applies to this vacancy.   You must be a British or European Economic Area (EEA) citizen and have been resident in the UK or EEA country for the past 3 years.  Residency rules and some exceptions can be found here (clause P305)