IT Support Apprentice
Are you interested in working within the IT industry for an ever-growing, experienced IT Consultancy?
Baltic Training and Hudson Hill Consulting are delighted to be recruiting for an IT Support Apprentice to join their team based in Warrington.
Why choose an apprenticeship?
Do you want to earn money, whilst gaining qualifications, business expertise, and boost your career prospects? Unlike traditional education, apprentices learn the skills they need on the job with the guidance of a mentor, and training from industry experts. In fact, research has shown apprentices can earn £4,000 more than those in similar job roles. If you’re ready to earn more, start your apprenticeship with Baltic Training today, apply below.
About the Employer
Hudson Hill Consulting have been established since 2004. Within the business they offer a range of IT services and support to organisations across the UK. Their team bring together 25 years of experience with solving IT and Communications issues for small, medium and corporate level businesses. They have pride in being a Microsoft Certified Partner and are now looking for a passionate individual to join their team of IT professionals.
Tasks to be trained in
- Provide 1st line support through means of phone
- Logging all customer calls onto the internal CRM system
- Working with management team to overcome problems
- Develop/maintain knowledge and skills of new processes
- Undertake desk side support when required
Training to be provided
Infrastructure Technician Level 3
The modules you will complete as part of this apprenticeship are:
- Coding and Logic (Includes Exam)
- Business Processes (Includes Exam)
Microsoft Technology Associate (MTA’s):
- Networking Fundamentals (Includes Exam)
- Mobility and Device Fundamentals (Includes Exam)
- Cloud Fundamentals (Includes Exam)
- Passion for IT
- An understanding of basic hardware would be beneficial
- Good communication skills
- Comfortable with talking on the phone
- Willing to learn
- Happy to take advice on-board to develop skills
We’re always looking for enthusiastic people to add to our talent pool: at Baltic, we believe people are more than a list of skills, so even if you don’t feel like you tick every box – get in touch with us! Our apprenticeships will teach you all the skills you need to succeed anyway!
Salary, Hours, Benefits
- £180.00 per week
- Monday – Friday, 9.00am – 5.00pm (Shifts can vary)
- 20 Holidays plus Bank Holidays
- Company pension once completed apprenticeship
There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further.
Location & Travel
Hudson Hill Consulting are based within the Warrington area and is easily accessible via local public transport links including train and buses from wider areas. Parking is also available for those who drive.
Baltic Training are the only apprentice and training provider that offer a completely tech-focused, tech driven training solution. We help people transform their knowledge and passion into skills that employers need.
If this sounds like the role for you, get in touch! Once we receive your application one of our team will be in touch to help you with the next stage of your application. In the meantime if you want to get a head start on the other applicants expand your knowledge with the links provided!
A residency eligibility applies to this vacancy. You must be a British or European Economic Area (EEA) citizen and have been resident in the UK or EEA country for the past 3 years. Residency rules and some exceptions can be found here https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/730997/1819_Provider_Rules_v1.0.pdf (clause P305)