Support Desk Apprentices

Do you have a passion for helping people?

Baltic Training and SteamaCO are looking for Support Desk Apprentices to join their team based in Manchester!

Why choose an apprenticeship?

Apprenticeships are a great way to get the qualifications and experience needed to start your career. Combining technical training with work experience, becoming an apprentice is the first step to a recognised career path. The digital sector will only continue to grow and an apprenticeship with Baltic will enable you to join this diverse, fast-moving and exciting industry, putting you at the forefront of tomorrow’s world. If you’re ready to earn more, start your apprenticeship with Baltic Training today, apply below.

About the Employer

SteamaCo were established in 2012 and since then their energy IoT platform has enabled reliable, cost-effective electricity in frontier markets. They are based in Manchester’s Science Park and have modern office across 2 floors in the enterprise building. The successful candidate will have their own desk space with new equipment to develop their skills and knowledge from successful industry professionals through their apprenticeship. If you are enthusiastic and willing to learn, this could be the role for you.

Tasks to be trained in

  • Initial point of contact for all support queries and issues.
  • Working with the support and operations team to help deliver and support via email, telephone and online help center
  • Running analysis from the help desk
  • Complete hardware, software and configuration updates
  • Provide technical support to customers
  • Manage and develop the company’s knowledge base across a suite of software and hardware products.

Training to be provided

Infrastructure Technician Level 3
Course Content:

The modules you will complete as part of this apprenticeship are:

  • Coding and Logic (Includes Exam)
  • Business Processes (Includes Exam)

Microsoft Technology Associate (MTA’s):

  • Networking Fundamentals (Includes Exam)
  • Mobility and Device Fundamentals (Includes Exam)
  • Cloud Fundamentals (Includes Exam)

Skills Required

  • Passionate about technology
  • Desire to improve knowledge
  • Wants a career as a Support Technician
  • Good Attitude
  • Good Communication Skills
  • Open to taking on advice

We’re always looking for enthusiastic people to add to our talent pool: at Baltic, we believe people are more than a list of skills, so even if you don’t feel like you tick every box – get in touch with us! Our apprenticeships will teach you all the skills you need to succeed anyway!

Salary, Hours, Benefits

  • £10,400
  • Monday to Friday
  • 9am till 5pm
  • 25 day holiday plus bank holidays
  • Quarterly wage reviews
  • Social Events
  • Internal Training
  • Continuous Support

There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further. There is potential for full time employment on completion of the apprenticeship

Location & Travel

SteamaCo are based in Manchester and is accessible via all major transport links – trams, trains and busses. For those that drive there is parking also available.

About Baltic

Baltic Training are one of the only apprenticeship training providers that offer a completely tech-focused, tech-driven training solution. We help people transform their knowledge and passion into skills that employers need.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage. In the meantime, if you want to get a head start on the other applicants, expand your knowledge with the links provided!

Information, Advice and Guidance


A residency eligibility applies to this vacancy.   You must be a British or European Economic Area (EEA) citizen and have been resident in the UK or EEA country for the past 3 years.  Residency rules and some exceptions can be found here (clause P305)