Recognised for keeping clients up to speed with cutting edge technology and for being best business reseller of 2012. Communicate better are delighted to be recruiting an IT Support Apprentice to further compliment their existing team.

Based in Trident Business Park within the delightful area of Birchwood, you’ll be involved in supporting and communicating with both our clients and engineers.

Salary, Hours & Benefits

  • £9750 per annum
  • Monday to Friday 9am – 5.30pm
  • 1 hour lunch break
  • 20 days holiday entitlement (plus bank holidays)

There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further.

Roles & Responsibilities

Reporting into the IT Manager, you will be working within a team of 6, where there is a strong emphasis on staff development and training.
Typical roles and responsibilities include (but are not limited to):

  • Providing technical support including answering queries onsite and via phone/email
  • Maintaining a high degree of customer service for all support queries
  • To log all calls on the internal CRM system
  • Support users in the use of computer equipment by providing training and advice
  • To allocate/escalate more complex issues to senior members of the team

Full support and guidance will be provided by both the employer and training provider throughout the apprenticeship.

Desired Skills & Competencies

  • Understanding of troubleshooting would be beneficial but not essential
  • Knowledge of Microsoft based technology would be beneficial  
  • Good communication skills both written and verbally

Personal Qualities

  • Comfortable with talking over the phone
  • Ability to work within a team
  • Able to use own initiative

About the Employer

Communicate better keep clients up to speed with cutting edge technology and provide the best cost-effective solutions for growing businesses including, IT, mobile, and telematics solutions. Communicate Better now have a fantastic opportunity for an inspiring technology enthusiast to join their IT team while learning from industry professionals. For more information about Communicate Better, please visit their website at the below address:

Location & Travel

This role is located in Warrington, with easy access to local public transport links from wider areas. With the closest Train Station only being a 20 minute bus journey away, provides routes to central Warrington. There is also car parking in the surrounding area for those who drive.

Training to be provided 

If you are successful in securing this role, you will be enrolled onto one of our apprenticeship programmes. Follow the link below for the programme applicable to this role:

We’re always looking for enthusiastic people to add to our talent pool: at Baltic, we believe people are more than a list of skills, so even if you don’t feel like you tick every box – get in touch with us! Our apprenticeships will teach you all the skills you need to succeed anyway!

Why choose an apprenticeship?

Apprenticeships are a great way to get the qualifications and experience needed to start your career. Combining technical training with work experience, becoming an apprentice is the first step to a recognised career path. The digital sector will only continue to grow and an apprenticeship with Baltic will enable you to join this diverse, fast-moving and exciting industry, putting you at the forefront of tomorrow’s world. If you’re ready to earn more, start your apprenticeship with Baltic Training today, apply below.

About Baltic 

Baltic Training are one of the only apprenticeship training providers that offer a completely tech-focused, tech-driven training solution. We help people transform their knowledge and passion into skills that employers need.