Are you ready to start your career in IT? Baltic Training and ITC Services are excited to be recruiting for an IT Apprentice in Hebburn!

About the Employer

Established in 2006, ITC Service offer a range of services such as telephony and consultations. With a 98% customer retention rate, they pride themselves on an excellent level of customer service at all times! They are now seeking a motivated apprentice to join their team!

Salary, Hours, Benefits

  • £9360 per year
  • Working 8am – 5pm daily
  • 40 hours per week
  • Early Friday finishes on a two weekly cycle
  • Pension Scheme
  • Regular social events

There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further.


  • Troubleshoot hardware issues in the workshop and over the phone
  • Manage the helpdesk ticketing system
  • Ensure comprehensive logging of all incidents
  • Escalate relevant incidents to the support teams and account managers
  • Follow technical instruction and policy in the department

Skills Required

  • A knowledge of Windows operating systems and Microsoft office packages would be beneficial
  • Understanding of computer components
  • Keen and eager with a passion for a career in IT
  • Good oral and written communication skills
  • Ability to prioritize workload

Training to be Provided

If you are successful in securing this role, you will be enrolled onto one of our apprenticeship programmes. Follow the link below for the programme applicable to this role:
We’re always looking for enthusiastic people to add to our talent pool: at Baltic, we believe people are more than a list of skills, so even if you don’t feel like you tick every box – get in touch with us! Our apprenticeships will teach you all the skills you need to succeed anyway!

Location & Travel

The office is located in Hebburn. The nearest metro station is Fellgate, around a 30 minute walk away. However there are plenty of bus routes in the area covering Gateshead, South Shields and Sunderland.

Why choose an Apprenticeship?

Apprenticeships are a great way to get the qualifications and experience needed to start your career. Combining technical training with work experience, becoming an apprentice is the first step to a recognised career path. The digital sector will only continue to grow and an apprenticeship with Baltic will enable you to join this diverse, fast-moving and exciting industry, putting you at the forefront of tomorrow’s world. If you’re ready to earn more, start your apprenticeship with Baltic Training today, apply below.

About Baltic

Baltic Training are one of the only apprenticeship training providers that offer a completely tech-focused, tech-driven training solution. We help people transform their knowledge and passion into skills that employers need.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage. In the meantime, if you want to get a head start on the other applicants, expand your knowledge with the links provided!


A residency eligibility applies to this vacancy.   You must be a British or European Economic Area (EEA) citizen and have been resident in the UK or EEA country for the past 3 years.  Residency rules and some exceptions can be found here (clause P305)