Do you have a passion in IT? Are you ready to kick start your career?

Baltic Training and Britannia IT are delighted to be recruiting for an IT Support Apprentice to join their IT team based in Southport!

About the Employer

Britannia IT have been established since 2014. They are an IT firm based in the heart of Southport and have ever since been helping a range of SME’s within the Private, Public and Education sectors with IT problems. Offering a range of IT Support issues such as IT Networking, First Line Support and Cloud Service’s. Britannia IT are now looking for an enthusiastic individual to join their IT team!

Salary, Hours, Benefits

  • £9980 per year
  • Monday – Friday
  • 9.00am – 5.00pm
  • 37.5 hours per week
  • Birthday day off (Extra day holiday if it lands on the weekend)

There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further.


  • Offering first line IT support via phone, email and face to face
  • Use TeamViewer to access and support client computers
  • Installing and updating PC systems
  • Helping with PC hardware repairs
  • Answering telephone calls

Skills Required

  • Knowledge of PC components would be beneficial but not essential as full training is provided
  • Confident on the phone
  • Good written and verbal communication skills
  • Troubleshooting skills 
  • Willing to learn and can take a flexible approach to working

Training to be provided

If you are successful in securing this role, you will be enrolled onto one of our apprenticeship programmes. Follow the link below for the programme applicable to this role:

We’re always looking for enthusiastic people to add to our talent pool: at Baltic, we believe people are more than a list of skills, so even if you don’t feel like you tick every box – get in touch with us! Our apprenticeships will teach you all the skills you need to succeed anyway!

Location & Travel

Britannia IT are based within a row of local shops within the Southport area. There are a variety of bus routes around the area and  is only a 10-minute walk to the closest train station, making the location easily accessible. There is also plenty of parking around the surrounding area for those who drive.


Due to funding requirements, there is specific candidate criteria that applies to this apprenticeship opportunity. In order for our employer to offer this vacancy they must be able to draw down full government funding for the position. As such, only candidates aged 16 – 18 will be eligible to apply for this vacancy. However, as we work with a range of employers who do not require full government funding to offer apprenticeship opportunities, please visit our website: to discuss and apply for alternative apprenticeship opportunities.

Full Government funding rules and regulations can be found here: sec E93

Why choose an apprenticeship?

Apprenticeships are a great way to get the qualifications and experience needed to start your career. Combining technical training with work experience, becoming an apprentice is the first step to a recognised career path. The digital sector will only continue to grow and an apprenticeship with Baltic will enable you to join this diverse, fast-moving and exciting industry, putting you at the forefront of tomorrow’s world. If you’re ready to earn more, start your apprenticeship with Baltic Training today, apply below.

About Baltic

Baltic Training are one of the only apprenticeship training providers that offer a completely tech-focused, tech-driven training solution. We help people transform their knowledge and passion into skills that employers need.
If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage. In the meantime, if you want to get a head start on the other applicants, expand your knowledge with the links provided!


A residency eligibility applies to this vacancy.   You must be a British or European Economic Area (EEA) citizen and have been resident in the UK or EEA country for the past 3 years.  Residency rules and some exceptions can be found here (clause P305)