Recognised nationally throughout the UK’s corporate sectors including Banking, Insurance and Security, Performance Networks are now growing their supportive team through the addition of an IT Support Apprentice.

Based in the Sir Colin Campbell University Campus, Nottingham, you’ll be involved in supporting and communicating with both our clients and engineers while developing your skills and knowledge through a range of exciting tasks and projects. 

Salary, Hours & Benefits

  • £8736 per annum
  • Monday to Friday
  • 9am – 5.30pm
  • 20 days holiday entitlement (plus bank holidays)
  • 1 hour lunch

There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further.

Roles & Responsibilities

Reporting into the IT manager, you will be working within a team of 3, where there is a strong emphasis on staff development and training.

Typical roles and responsibilities include (but are not limited to):

  • Providing technical 1st line support to our current customers
  • Maintaining and troubleshooting software
  • Working on industry leading monitoring and customer portal software
  • Onsite installations and repairs with support from a senior technician
  • Simplifying technical jargon for clients to understand

Full support and guidance will be provided by both the employer and training provider throughout the apprenticeship.

Desired Skills & Competencies

  • Passion for technology
  • Able to prioritise work and have good interpersonal skills
  • An understanding of IT & Technology would be beneficial
  • Basic experience or knowledge of computer hardware & software would be beneficial

Personal Qualities

  • Mature attitude
  • Good communication skills
  • Comfortable with talking on the phone
  • A commitment to learning new skills

About the Employer

Performance Network’s has grown over the years and now has engineers with over 25 years of experience building, configuring and fault finding within business networks. For more information about Performance Networks, please visit their website at the below address:

https://www.performancenetworks.co.uk/

Location & Travel

Performance Networks is based within a modern university campus close to the centre of Nottingham. It has a variety of shops and cafes around the area and is accessible by tram and bus. Parking is available for drivers.

Training to be provided

If you are successful in securing this role, you will be enrolled onto one of our apprenticeship programmes. Follow the link below for the programme applicable to this role:

https://baltictraining.com/apprentices/apprenticeship-programmes/infrastructure-technician/

We’re always looking for enthusiastic people to add to our talent pool: at Baltic, we believe people are more than a list of skills, so even if you don’t feel like you tick every box – get in touch with us! Our apprenticeships will teach you all the skills you need to succeed anyway!

Why choose an apprenticeship?

Apprenticeships are a great way to get the qualifications and experience needed to start your career. Combining technical training with work experience, becoming an apprentice is the first step to a recognised career path. The digital sector will only continue to grow and an apprenticeship with Baltic will enable you to join this diverse, fast-moving and exciting industry, putting you at the forefront of tomorrow’s world. If you’re ready to earn more, start your apprenticeship with Baltic Training today, apply below.

About Baltic

Baltic Training are one of the only apprenticeship training providers that offer a completely tech-focused, tech-driven training solution. We help people transform their knowledge and passion into skills that employers need.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage. In the meantime, if you want to get a head start on the other applicants, expand your knowledge with the links provided!

https://baltictraining.com/apprentices/resources/information-advice-and-guidance/

Eligibility

A residency eligibility applies to this vacancy.   You must be a British or European Economic Area (EEA) citizen and have been resident in the UK or EEA country for the past 3 years.  Residency rules and some exceptions can be found here

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/730997/1819_Provider_Rules_v1.0.pdf (clause P305)