3rd August 2017

Jayda Tural, Computacenter Apprentice of the year 2017

2017 was a landmark year for Computacenter as for the first time since its inception, their coveted Apprentice of the Year award was awarded to a female apprentice! For the first time since the award was brought in, Jayda Tural was awarded the annual prize and we had the chance to catch up with her about her experience, and of course to congratulate her on this fantastic achievement.

What made you choose an apprenticeship in IT? And what attracted you to Computacenter and Baltic?  

After leaving sixth form, I decided that classroom learning wasn’t for me. I choose an apprenticeship in IT because it is practical, very current, and although there is some training with it being an apprenticeship, you are working as part of a team, on practical tasks for the majority of the time. After hearing excellent and successful reviews about Computacenter and Baltic, I decided to take on this particular apprenticeship knowing that it was going to give me an opportunity to get my foot in the door of a successful, global company- along with the help and support of Baltic Training.

How have you found the support from Baltic and Computacenter during your apprenticeship experience?

The support from Baltic Training has been incredible. Even though we do not work in the same building and the majority of our interaction is via webinar and the phone, I found my contacts at Baltic; Rachel and Cheryl, very supportive and helpful in times that I needed someone to talk to. My mentor at Computacenter, Terri, has been with me every step of the way and I can’t thank her enough for all of the work she has put in for all of the apprentices here at Computacenter.

What are your day to day responsibilities in your role?

My day to day responsibilities are receiving incoming and making outbound calls to users and assisting them with their IT issues remotely. This can vary from a password reset, fixing a monitor, calibrating a phone and also applying fixes to many Microsoft applications. When the service desk gets quiet, I manage my incidents and once this is complete, I will help people with theirs.

How does it feel to be named the first female Computacenter apprentice of the year?

It feels amazing to become the first female at Computacenter to win this award. It is something I have said I wanted since the start of the apprenticeship and to actually win it has been like a dream come true!

How did you feel when you were told?

I didn’t believe it at first, I prepared myself to hear someone else’s name so when it was my name that was called I was totally shocked.

Did you have any doubts about going into the world of IT?

One of the main doubts I had about going into the world of IT is that it is a very male-dominated industry. When I thought of IT, I could picture an engineer fixing someone’s machine but it is nothing like that working on the Service Desk.

How do you feel about being a female in a very male dominated industry?         

At first, I found it very intimidating but now I see it like a challenge. Yes, I may have been the first female to win the ‘apprentice of the year’ award at Computacenter but I now think that there must be so many things out there in IT that females have not done. So now, I see it as a challenge and breaking boundaries that females may think they have. #girlpower!


Thank you to Jayda for chatting to us and thank you to the team at Computacenter for their continued support of IT apprenticeships and helping us to break down barriers and get more girls passionate about the exciting world of IT!

If you would like more information on getting into a career in tech, or would like to apply for one of our vacancies, please click here!