Unified Communications Troubleshooter

The primary responsibility of a Unified Communications Troubleshooter is to provide customers (internal or external) with a specialist technical service to set them up on unified communications systems and to resolve problems when they arise. This service can be delivered face-to-face, on the phone or online. They are required to install equipment and software and handle incidents and requests for help, including providing fault diagnostic across a broad range of unified communications technologies in accordance with business service level agreements.

This programme is at Level 4.

Download Infrastructure Technician Programme Outline   

Course Content:

The modules in this apprenticeship include:

  • BCS Level 4 Award in Voice and Data Solutions (Includes Exam)
  • BCS Level 4 Award in Security Principles (Includes Exam)
  • BCS Level 4 Award in Server (Includes Exam)

Microsoft Technology Associate (MTA’s):

  • Networking Fundamentals (Includes Exam)

Apprentices will also complete an End Point Assessment (EPA) which includes: External Assessment, Synoptic Project, and Interview.

The training is delivered using a variety of methods, including Online Live, workshops and self study. Apprentices will receive assessor contact every 6 weeks which will be a full progress review, we encourage all managers and mentors to participate in this progress review.

Towards the end of the apprenticeship the assessor will provide final contact sessions to prepare your apprentice for EPA. Courses will run typically every 10-12 weeks, and the order of the modules can be subject to change.

The exams associated with the apprenticeship will be delivered in the nearest test centre.

Duration: 18-21 Months | Training 4 Weeks
Training Method: Online Live

Baltic Training do not deliver training in isolation. In addition to the experience gained through meaningful employment the apprentice will develop key business skills which will strengthen their employability within any chosen path.